Salon Booking Policy

This Grooming Agreement is made between The Grooming Angels and the Pet Owner. This Agreement covers all visits by The Grooming Angels to the Pet Owner’s property. Unless otherwise specified or superseded by a future dated version of the Agreement, the terms of this Agreement are made between the Owner, and cover The Grooming Angels beginning from the date this agreement is signed.

Information Disclosure
By signing this Agreement, the Owner certifies that all information pertaining to the pet(s) disclosed orally and/or in writing, is true and accurate. The Pet Owner is also the caretaker of the Pet, and his or her signature below is sufficient to enter into this Agreement for and on behalf of any other owner or representative of the Pet.

Grooming Criteria

Grooming Requirements
The Company declares that it shall use every effort possible to provide the Pet with Services, under the provision that the Pet is compliant with the following terms, henceforth defined as the “Grooming Requirements”:

• The Pet is free from underlying health conditions;
• The Pet does not suffer from any form of physical injury or handicap;
• The Pet has received vaccinations within the past 12 months,
• The Pet is free of fungal infection and parasites, including but not limited to fleas, ticks, mites, ringworm, coccidia and giardia;
• The Pet has not bitten or exhibited other aggressive behavior towards any person or animal, except as has been previously disclosed to the Company

Owner’s Responsibility
The Owner understands that it is his/her sole responsibility to ensure that the Pet complies with the Company’s Grooming Requirements on each visit. The necessary steps will be taken by the Owner to ensure that the Pet is compliant with the Company’s Grooming Requirements prior to the date of booking.

Services and Charges

Services
The Salon agrees to provide Services to the Pet on each visit, provided the Pet is compliant with the Company’s Grooming Requirements. The Company may, in its sole discretion, decide to grant the provision of Services to a Pet who is not compliant with the Company’s Grooming Requirements. In such a scenario, the Owner agrees to waive and release the Company and its agents from any and all claims, actions, damages or liability for injury, death, sickness or illness suffered by the Pet. The Company will exercise reasonable judgment in providing the Services during the Salon’s operating hours.

Charges
All Services shall be paid for in full at the rates set forth, by the end of each visit. Services rendered and expenses incurred on the Pet’s behalf by the Salon are payable in full at the point of checkout. The Salon reserves the right to take necessary legal steps if payment is not duly received.

Charges and rates displayed on the website are subject to change based on the actual size and style requirements of the pet.

Additional Charges
Based on an assessment of the Pet by the Company and its agents, the Owner may be required to pay for additional Services to be provided, so that the Pet may be groomed safely and effectively. Owners may opt not to undertake such Services, and the Company reserves the right not to provide any Services to the Pet in such a scenario.

Additional Charges include, without limitation:
Extra Care Charge at $80 per Pet, which shall apply when the Pet attempts to bite or exhibit other aggressive behaviour towards any person or animal, or when the Pet is assessed to require an extended amount of time to provide Services to, as in the cases of requiring 2 agents to handle.

Parasite Treatment Charge ranging from $50 to $100, which shall apply when parasites including but not limited to fleas, ticks, and mites are found on the Pet during grooming.

Dematting and undercoat charges are $120/hr or $10/5mins. Pets with matted or pelted coats will require extra attention and time to service. As mats can be difficult to remove, dematting services may extend service times, and the Company does not provide guarantees that these can be removed in a single grooming session. 

The additional cost for opting for full scissoring work is set at 50% of the full grooming service price.

Salon Daycare charges be charged $10 per hour. There will be a grace period of 30 minutes from the time mentioned by the groomer or the admin. Pets picked after 6pm operating hours will incur daycare charges at $10 per 5mins.

If you wish to reschedule or cancel your appointment, kindly let us know at least 24 hours before. Kindly be informed that clients who arrive *more than 15 minutes late* into their original appointment may have their reservations adjusted in accordance to the next booking or services. Hence, we appreciate if you could be on time or early to avoid long waiting periods.

Transportation

The waiting period for customers is a maximum of 15 minutes. After 15 minutes, transportation will automatically be cancelled, and the deposit will be forfeited. To return for a second round pick up will incur an additional $20 for One Trip. If the owner does not respond during the send-back, a waiting fee of $10 will be charged for every 10 minutes.

Evaluation and Participation

Submission of Information
Prior to any Services being provided, the Company will require that the Owner supplies written information about the Pet (hereinafter known as the “Pet Profile”). Disclosure of Information by Owner

The Pet Profile must be provided to the Company before the Pet is accepted for the provision of Services by the Company. The Owner is required to submit one (1) Pet Profile per Pet. Prior to Services being provided, the Owner shall disclose and continue to disclose on an ongoing basis, any and all medical or other conditions, including but not limited to personality concerns or behaviours that may affect, limit or prevent the Pet’s ability to interact safely with the Company’s agents, or otherwise attend the Company’s facilities.

Re-Submission of Information
Unless otherwise specified or superseded by a future dated version of the Pet Profile, the information provided to the Company by the Owner shall be deemed as accurate, recent and relevant on each of the Pet’s visits to the Salon. The Owner is required to resubmit the Pet Profile and notify the Company’s agents in writing should there be a need to submit a revised copy of the Pet Profile as a result of any changes to the Pet’s information.

Evaluation of Pet
The Company will require an evaluation of the Pet prior to providing any Services on each of the Pet’s visits. The evaluation shall include a physical assessment of the Pet to evaluate if the Pet is compliant with the Company’s Grooming Requirements.

Rejection of the Provision of Services
The Company reserves all rights to refuse to provide any Services should a Pet be found to be non-compliant with its Grooming Requirements, or if the Pet is deemed to be difficult or impossible to handle for the safe provision of Services.

Acceptance of Risk

The Unpredictability of the Pet
The Owner acknowledges that animals are unpredictable and that there is a possibility of death, injury, sickness or illness to the Pet or to another animal or person. “Unpredictable” can be defined as including, without limitation, excessive or sudden movements or unexpected behaviour. Therefore, as in respect of the Services rendered by the Company, the Owner hereby waives and releases the Company and its agents from any and all claims, actions, damages or liability for accidents suffered by the Pet while in the care of the Company or otherwise relating to the care, control, health and/or safety of the Pet arising from pick up, transport, drop off and/or use of the Company’s facilities. The Owner understands the risks involved in using the Company’s Services and agrees that the Company shall not be liable for any injury or consequence suffered by the Pet during or after its visit to the Salon.

Muzzling
Muzzles will be required if deemed necessary by the groomers for the safety of the grooming process. If muzzling is not allowed, the Owner needs to be present to hold the pet. If the task cannot be completed due to safety concerns, groomers have the right to stop the groom and charges will still apply.

Accidents
There exists the possibility that an accident could occur, due to the unpredictability of the Pet, the nature of the Services provided and the equipment required for use to provide Services. “Accidents” are defined as including, without limitation, any unexpected occurrence that may lead to the suffering of cuts, nicks, scratches, quicking of nails, bleeding, external injury or death.

Cleanliness of Equipment
The Company exercises great care to keep our equipment clean, sanitary and properly enclosed for the safety of each Pet. However, in consideration that the equipment cannot be guaranteed to be completely free of bacteria, virus, fungi and parasites that can go undetected in Pets that do not show signs of infection or illness, the Owner hereby waives and releases the Company and its agents from any and all claims, actions, damages or liability for injury, death, sickness or illness suffered by the Pet.

Conduct of the Owner
The presence of the Owner during the provision of Services may cause the Pet to become unpredictable, increasing the chances of Accidents occurring. While in the presence of the pet during grooming, the Owner should seek to conduct himself in a manner that is calm and composed, and avoid talking to the Pet or allowing it to see the Owner while Services are being provided. The Company reserves the right to end the provision of Services, even if they may not be complete, if the Pet becomes unpredictable, and Charges are liable to be paid in full.

Indemnification and Liability
With respect to the Services rendered by the Company, the Owner shall indemnify, defend and hold the Company harmless from and against any and all losses, liabilities, damages, fines, penalties and expenses, including legal fees and veterinary costs arising from, or resulting from any breach of the representations, warranties contained in this Agreement, including abandonment of the pet at the Salon, or otherwise related to any and all acts of behaviour of the Pet, which may include; without limitation, injury or death to a Pet at the Salon or injury or death to an agent of the Company or any other member of the public. In no event shall the Company be held liable for special, consequential, exemplary or punitive damages, even if advised of their possible existence.

Defamation
The Owner agrees not to directly or indirectly make, publish or otherwise communicate any unverified claims, disparaging or derogatory statements, or encourage any third parties to make such statements, whether in writing or otherwise, online or offline, which are intended to misrepresent, damage or lower the Company’s professional reputation or financial standing, and agrees not to initiate any legal proceedings against the Company or any Company Parties with respect to such released claims.

 

Booking Modifications, Cancellations and Refunds

Modifications
Requests to modify bookings must be received and approved by the Company in writing at least (2) calendar days prior to the Booking. Modifications to bookings are subject to availability.

Cancellations
Bookings cancelled less than 48 hours before it is scheduled to take place, are strictly non-refundable. Should a Booking be cancelled with less than 48 hours' notice, the Company reserves the right to retain a non-refundable deposit fee of $30 per pet. This includes appointments where our agent is unable to access the property, is turned away, or the client is unavailable.

If The Grooming Angels cancels an appointment with less than 48 hours notice, a new
appointment will be scheduled without penalty to the client, subject to availability.

Refund Policy
The Company does not provide refunds on all payments rendered.

 

Arrivals and Departures

Duration of the Provision of Services
The Grooming Angel provides Services at designated hours. These hours may vary depending on location, as well as the ease of handling and grooming of the Pet. The Owner understands that the time required for the provision of Services to the Pet is variable, and the Company and its agents cannot be responsible for any inconvenience or delays caused under any circumstances.

No-Show Policy
The Company reserves the right to forfeit the Booking without notice if our agent/s is unable to access your premises within 15 minutes of the time of Booking. We reserve the right to charge the full grooming fee due to the loss of revenue caused by a "no-show".

Salon appointments will be automatically canceled if the client fails to show up within 15 minutes of the scheduled booking time. Additionally, groomers reserve the right to decline or modify services as necessary to prevent scheduling conflicts and ensure smooth operations for subsequent appointments.

Inspection of the Pet
The Owner shall declare any injury or illness suspected to be caused to the Pet at the point of checkout and agrees to release the Company of responsibility for the Pet after our agent/s has left the premises.

 

Special Notices

Ailing & Senior Pets
Services provided by the Salon may sometimes be stressful to Senior Pets (defined as over the age of 10 years old) or Pets with underlying health conditions or existing injuries. These circumstances may make the provision of Services difficult. In such cases, to prevent the chances of Accidents or Injury to the Pet, the Company shall groom Pets for cleanliness and comfort in ways and styles that will not cause them additional discomfort or stress.

Matted or Pelted Pets
Pets with matted or pelted coats will require extra attention and time to service. As mats can be difficult to remove, dematting services may extend service times, and the Company does not provide guarantees that these can be removed in a single grooming session. In extreme cases, the Pet may have to be shaved, which may increase the risk of the Pet suffering an Accident due to the unforeseen presence of warts, moles or skin folds trapped in the matted fur. Heavily matted or pelted pets may also have mould, fungus or bacteria that may cause skin irritations that would have been established prior to the grooming session, that may not have been possible to discover upon initial assessment of the Pet. Post-dematting, shaved Pets may be prone to sunburn and exhibit brief behavioural changes that the Company shall not be liable for.

 

Emergencies

Definition
Natural disasters, medical situations, and other unforeseen or unpredictable occurrences that are outside of the Company’s control shall be referred to herein as “Emergencies”.
Limitation of Liability

The Owner understands that it may not be possible to safely evacuate the Pet in the event of any Emergencies. The Owner understands that the Company may not be held responsible for any death, injury or condition sustained to the Pet due to these Emergencies.

Course of Action
In the event of an emergency, natural disaster, or occurrence outside of the Company’s control, every effort will be made to contact the Owner or the Responsible Party to retrieve the Pet. The Owner agrees that the Company, at its sole discretion, is authorised to transport and/or make temporary alternative arrangements to house and care for the Pet until the Owner can retrieve the Pet.

Governing Law
This Agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this Agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of Singapore. All issues resulting from the Owner’s use of the Company’s services shall be submitted to and the Owner shall submit to the exclusive jurisdiction of the Courts of Singapore.

Miscellaneous Provisions
This written Agreement constitutes the entire and only agreement between the Owner and the Company, and there are no oral agreements or understandings except as provided for in this Agreement. The illegality or unenforceability of any provision of the Agreement shall not in any way affect or impair the legality or enforceability of the remaining provisions of this Agreement. The Company is not responsible for the loss or damage to any personal items left with the Pet. The Owner understands that all personal items placed at the Salon may not be returned to them at checkout. The Owner agrees to allow the Company to use the Pet’s name and any images or likeness of his or her pet taken while the pet is at the Company facility, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials.