Housecall Booking Policy
To secure your booking, please make a deposit of $30 (deposit is paid for the housecall charge) here.
Please send us a screenshot once this is done so that we can process and confirm your booking.
Your booking is only secured once deposit is received.
Please note that booking confirmations are on a first come first serve basis. In the event that the deposit is not received, your slot may be given up to somebody else without prior notice.
During your pet's grooming session:
Do ensure that someone is at home to provide grooming instructions so that our groomers are able to promptly finish your pet's grooming and is able to move on to the next appointment on time.
Do ensure that the services that you selected are correct. In the event that you would like to add on/change any services on the day of grooming itself, it will be subjected to the groomer's availability.
Please note that once you have booked an appointment with us it means that our groomers have reserved time in our schedule exclusively for you. If you cancel or reschedule your appointment less than 48 hours before it is scheduled to take place, your deposit will be forfeited. This includes appointments where our groomer is unable to access the property, is turned away, or the client is unavailable.
If you have to postpone your appointment, please provide notice of at least 48 hours prior to your appointment to avoid your deposit being forfeited. If you reschedule your appointment with minimum of 48-hour notice, we offer store credit which you can use for your next booking but do not offer refunds.
You can reschedule an appointment by WhatsApp Text at 61000842.
Do note that in the event that the groomer is unwell, we will assign a replacement groomer or reschedule the appointment to your next available day.
Do note that payment will be made during the grooming session. There will be a late payment fee of 10% chargeable on top of your pet's grooming fees should you not pay during the session when asked by your assigned groomer.