Angel Pet Concierge | Pet Taxi Policy

Pet Transport 

  • Monday, Wednesday, Thursday, Friday: 1-4pm
  • Tuesday, Sunday: 10am-7pm

Our transport driver will drop you a text/call while heading to your location to provide you with an ETA. If you stay in an apartment, you will be required to bring your pet/s to the specified pick up point. Pets living in landed properties will be picked up outside the gate. If any doorstep pick up is required, please let us know in advance. Door Step Pick Up will be charged at $10 per trip.

For customer requiring Specific Timing for pick-up or drop-off, there will be $15 fee. (only within operational hours above) 

Our transport drivers will text/call their ETA prior. Please do get your pets ready before the timing. There will be $10/10mins charges for driver's waiting time. This applies to door to door services, assisting in securing the pet(s), and downstairs pickup/drop off.

All pets (excluding dogs above 15kg) are required to be in their own hard carriers/crates. Dogs above 15 kg will be secured in the vehicle with a seat belt. If you do not have a hard carrier and require one, please let us know in advance. A $10 fee per pet is applicable on top of transportation fee if a hard carrier is required.

Please note that there will be an $8 surcharge applicable for Sentosa residents.

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To confirm your transport booking:
All transport bookings, including Free Promotional Transportation are only confirmed upon receipt of payment. Please make an upfront payment of $30 here.

  • Base rate: $30 for trips up to 18 km; $1.60 per additional km
  • Deposit: $30 must be paid within 30 minutes or booking is void, non-refundable in case of cancellation
  • Doorstep Pick-Up/Drop-Off: $10 per trip
  • One-way trips only; two-way trips require two separate bookings
  • Waiting time: $48 per hour, prorated and billed after transport
  • Late fee: $0.80 per minute

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Cancellation Policy 

​Please note that once you have booked an appointment with us it means that our drivers have reserved time in our schedule exclusively for you. If you cancel or reschedule your appointment less than 48 hours before it is scheduled to take place, your deposit will be forfeited. This includes appointments where our driver is unable to access the property, is turned away, or the client is unavailable.

If you have to postpone your appointment, please provide notice at least 48 hours prior to your appointment to avoid your deposit being forfeited. If you reschedule your appointment with a minimum of 48-hour notice, we offer store credit which you can use for your next booking but do not offer refunds. 

You can reschedule an appointment by WhatsApp Text at 61000842. 

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Payment Policy 

Do note that payment will be made after your pet reaches the destination. There will be a late payment fee of 10% chargeable on top of your pet's transportation fees should you not pay on the same day of the transportation.